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Management Services Supervisor

Company: University of Iowa
Location: Iowa City
Posted on: May 16, 2019

Job Description:

Schedule Monday Friday, 8:00am to 5:00pm
The Parking and Transportation Department provides and supports access, mobility, and transportation services to faculty, staff, students, patients, and visitors of The University of Iowa. The department consists of five operating units; Cambus, Commuter Programs, Fleet Services, Facility Operations, and Parking Services. These units collaborate to provide a broad range of parking and transportation options and services.
The Parking & Transportation Department at The University of Iowa is currently seeking a highly motivated professional to serve as the Fleet Services Management Services Supervisor. This person will supervise the daily activities of the Fleet Services daily rental fleet, manage the vehicle accident repair process and manager the assignment process of University vehicles.
Job Duties Include:

  • Manage the daily operations of the office including customer service activities.
  • Autonomously manages high-level administrative concerns and oversees frontline customer service staff.
  • Maintain and use specialized Fleet Management software.
  • Making and dispatching vehicle reservations.
  • Oversee the utilization of University vehicles and ensure efficient assignment of vehicles to reservations.
  • Manage fuel system access for on-site and off-site systems
  • Manage license plate inventory and the assignment of license plates to University vehicles
  • Organize vehicle transfers, vehicle in-service and out of service processes.
  • Approve customer service adjustments for breakdowns and other customer service issues.
  • Organize and manage the vehicle accident repair process.
  • Create and maintain division reports in MS Excel, Crystal Reports and MS Access.
  • Provide functional and/or administrative supervision (direction, assignments, feedback, coaching and counseling) to assure outcomes are achieved.
  • Provide training and recommend and assist in developing training solutions.
  • Lead the selection process for student staff.
  • Plan and oversee office staffing levels.
  • Oversee the reimbursement of insurance claims.
  • Calculate and set appropriate fuel prices.
  • Ensure proper allocation of fuel and other charges to University customers.
  • Allocate insurance deductible and reimbursements appropriately.
  • Ensure new vehicle invoices are correct and submitted to Accounts Payable for processing.The University of Iowa
    The University of Iowa is one of the nations premier public research universities, with 11 colleges offering internationally recognized programs in disciplines ranging from otolaryngology to fiction writing, printmaking to space science, hydraulic engineering to dance. Iowa draws nearly 33,000 students from more than 100 countries and all 50 U.S. states, and employs about 29,500 faculty and staff.
    Application details
    Please attach a resume and cover letter as part of the application process. A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
    A valid drivers license is required, as well as an ability to meet UI Fleet Safety Driving Record Review Standards. Please include your drivers license information under the Experience & Credentials section, as a license.
    Education Requirement
    • Bachelors degree or an equivalent combination of education and experience is required.Experience Required
      • Minimum 1 year administrative experience in an office setting.
      • Minimum 1 year of supervisory experience
      • Minimum 1 year of excellent customer service experience in a fast-paced environment.
      • Experience with financial transactions, such as, account reconciliation or account discrepancy resolution
      • Minimum 3 months automotive industry experience such as vehicle repair, auto body repair, rental vehicle industry, or titling/licensing experience
      • Excellent verbal and written communication skills.
      • Must be proficient in Microsoft Office software such as Outlook, Word and Excel.
      • Drivers license and maintaining eligibility to drive under the Universitys Fleet Safety Program
      • Outstanding organizational skills and demonstrated ability to prioritize tasksDesirable Qualifications
        • Dispatching experience - Assigning assets/resources to tasks with the goal of maximizing asset utilization
        • MS Access or other database experience including databases development, and development of reports and queries
        • Employee training experience
        • Experience working with insurance claims or claims handling
        • Knowledge of University policies and proceduresThe University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability, or status as a protected veteran.

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Keywords: University of Iowa, Iowa City , Management Services Supervisor, Executive , Iowa City, Iowa

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