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Service Coordinator (Social Services / Case Manager) - Rock Valley

Company: Hope Haven, Inc.
Location: Iowa City
Posted on: May 24, 2023

Job Description:

Hope Haven is an accredited resource for disability services and advocacy. We offer service programs and support to meet a broad range of needs for children, adults, and families - from physical, mental, and intellectual to residential, vocational, and spiritual.

Hope Haven is growing and we're looking for a Service Coordinator to work within our adult services. In this role, the Service Coordinator would act as the internal case manager by developing person-centered plans, leading teams and being an advocate for persons supported. This full-time position will serve the Rock Valley area.

Benefits: (contingent on hours scheduled and eligibility requirements)

  • Health Insurance coverage by Wellmark Blue Cross Blue Shield
  • Free $15,000 Term Life Insurance Policy
  • 403B Retirement Plan with 8% employer match after one year
  • Flex Spending - put aside pretax dollars used for medical & dependent care reimbursement.
  • Supplemental Benefits: Accident, Critical Illness, Dental, Vision, Short Term Disability, Long Term Disability, and Voluntary Life.
  • Paid Time Off (PTO) and Temporary Medical Leave (TML)
  • Holidays based on status of employment
  • Bereavement Leave
  • Military Leave
  • Jury Duty
  • Employee Assistance Program (EAP)
  • FMLA (Family Medical Leave Act)
  • Student Loan Forgiveness (PSLF Program)
  • BVU Partnership Educational Benefits
  • Pay on Demand with Dayforce Wallet Duties and Responsibilities:

    Primary Duty: Provide leadership to persons supported to achieve personal outcomes. They create, develop, coordinate, and oversee implementation of an Individual Service Plan.

  • Receive referral packets.
  • Arrange enrollment team from prospective support team (enrollment team will consist of a lead staff member from each prospective service area: community living, employment, day hab, mental health, other)
  • Lead enrollment team through:
    Review of referral packet.
    Tour and interview with prospective client.
    Decision on services to be provided.
    Pre-enrollment (or ending).
  • Ensure completion of necessary assessments.
  • Ensure support team meetings are scheduled initially, annually and additionally as needed.
  • Lead the support teams in developing supports and services that focus on the person's dreams, desires, and aspirations. Develop person-centered service plans.
  • Create the service plan. Maintain well written, consistent, comprehensive, and up-to-date service plans.
  • Ensure all supplemental pieces to the service plan are complete (including behavior support plan as needed, crisis intervention plan, rights restrictions).
  • Ensure all annual paperwork is completed on time and according to appropriate regulations.
  • Lead the support team meetings.
  • Provide training as necessary to assure that goals/objectives/interventions are clear to Direct Support Staff.
  • Lead teams through debriefing and/or brainstorming strategies.
  • Complete required reviews (i.e., Quarterly progress reports according to service plan, review of behavior support plan, and rights restrictions for Hab and ID services, other).
  • Enroll and discharge all clients in Credible. Keep reports in Credible up to date and maintain current information in the demographic data base.
  • Be the custodian of the electronic file. Keep all records up to date in the electronic file.
  • Complete monthly peer reviews and revise changes as appropriate.
  • Be the contact person at Hope Haven for family members, case managers, and significant others. Act as liaison between these people and Hope Haven staff.
  • Lead the support team in arranging/obtaining/maintaining funding for services including eligibility determination and ensure completion of all necessary paperwork required by regulatory and/or funding agencies and/or Hope Haven policies. General Responsibilities:
  • Support Hope Haven's philosophy, vision, and mission statement
  • Promote positive communication and working relationships with all team members and community.
  • Carry out requests or other responsibilities as assigned by Manager of Service Planning.
  • Follow all safety procedures and promote safety among employees and persons served.
  • Complete all new employee training, HH University, relevant monthly trainings and on-going selected trainings pertinent to the job.
  • Follow all agency policy and procedures accordingly.
  • Actively involved in personal leadership development. Physical Requirements:
  • Requires physical mobility to walk, stoop, stand, sit, and climb steps. Qualifications:
  • BA or BS degree in a Human Service field required; Master's degree welcomed.
  • At least one year experience in a Social Work-related field working with persons with developmental and/or psychiatric disabilities.
  • Ability to manage time effectively.
  • Ability to apply knowledge of mental, physical, and social impairments and their probable effect on personal, social, and community adjustment.
  • Ability to be flexible and adapt to change.
  • Excellent communication (verbal and written).
  • Computer literate or have basic knowledge computer skills.
  • Committed to the philosophy of integration and inclusion.
  • Proven leadership/management abilities.
  • Willingness to complete agency training program.
  • Valid Class C driver's license required, unless driving a vehicle with a capacity of 8 or more, then a Class "D" license will be required and be an insurable driver with our insurance company.
  • Clearance from a criminal background check and abuse reporting check at time of hire.
  • Ability to pass a health assessment at time of hire and ability to maintain up to date health assessment as requested per regulations.
  • Reliable Transportation.
  • Provide proof of state minimum liability insurance coverage.

    If this all sounds like a good fit, you are here for a reason. Apply today. We offer competitive compensation, benefits, and scheduling. And you'll be able to put your gifts to good use, which comes with its own amazing rewards.

    Other details
    • Pay Type Hourly

      Apply Now

Keywords: Hope Haven, Inc., Iowa City , Service Coordinator (Social Services / Case Manager) - Rock Valley, Executive , Iowa City, Iowa

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