Sales Manager/Assistant General Manager
Company: Kinseth Hospitality Corp
Location: Iowa City
Posted on: February 23, 2021
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Job Description:
While the main function of this position is a Sales Manager,
this person will also be considered the property Assistant General
Manager. This will involve coordination of front desk activities
and complete satisfaction of all guests, resolves problems arising
from guests' complaints, reservation and room assignments
and unusual requests and inquiries by personally performing the
duties listed above or through subordinate supervisors. Will be
Manager on Duty for the hotel in the absence of the General Manager
and be involved in daily operational issues. ESSENTIAL DUTIES AND
RESPONSIBILITIES include the following. Other duties may be
assigned. * Makes solicitation and service calls in person, through
mail/email, and by telephone on assigned accounts to promote and
sell hotel and restaurant facility space and services. * Makes
solicitation calls to potential new accounts and perform outside
sales calls the majority of the work week (over 50%). * Responds to
inquiries from customers, prospects, other hotels and the corporate
office. * Prepare proposals and confirmations for group bookings
and conducts tours of the property with prospective customers. *
Informs other departments of upcoming events and works with them to
ensure proper planning throughout the property. * Maintains and
uses the accounts tracing system/database and customer account
files to generate future business. * Follows company credit and
deposit policies when booking business. * Prepares sales reports
and records sales calls and activities as required. * Monitors
guest satisfaction through follow-up surveys, thank you cards and
calls. * Participates in industry and civic organizations to
promote business opportunities. * Tracks activities of the
competition and the market and the hotel's position in the
market. * Participates in sales department meetings and weekly
management meetings. * Plans and participates in sales blitzes and
outside after hours functions including chamber outings. *
Participates in the development and implementation of marketing
plans and action plans, gives input to the development of special
promotions or packages, and develops ideas to build occupancy. *
Meets and/or exceeds individual quantitative revenue and production
goals set forth by the General Manager and Director of Sales. KHC POLICIES: Responsible for following all KHC policies and
procedures as set forth in the KHC handbook and property specific
guidelines/standards. These policies include dress code, safety and
performance standards. Employees must also maintain a professional
image and report to work as scheduled. SUPERVISORY
RESPONSIBILITIES: Participation in the Manager on Duty (MOD)
program. Direction of all banquet and catering staff members. This
position will be acting management over the sales staff in the
Director of Sales absence. QUALIFICATIONS: To perform this job
successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. EDUCATION and/or
EXPERIENCE: Associate's degree (AA) or equivalent from a
two-year college or technical school; or one to two years related
experience and/or training; or equivalent combination of education
and experience. LANGUAGE SKILLS: Ability to read, analyze and
interpret general accounting reports, policies &
procedures, and instructions. Ability to read and implement safety
policies & procedures. Ability to write reports, business
correspondence and procedure manuals. Ability to effectively
present information and respond to complaints or inquiries from
groups of managers, customers, employees and general public.
Ability to communicate clearly in person, by telephone and in
writing. MATHEMATICAL SKILLS: Ability to calculate figures and
amounts such as discounts, interest, commissions, proportions,
percentages, area, circumference, and volume. Ability to apply
concepts of basic algebra and geometry. REASONING ABILITY: Ability
to define problems, collects data, establish facts, and draw valid
conclusions. Ability to interpret an extensive variety of
instructions in mathematical, formula or procedural form and deal
with several abstract variables. CERTIFICATES, LICENSES,
REGISTRATIONS: Must have valid drivers license and proof of
insurability. PHYSICAL DEMANDS: The physical demands described here
are representative of those that must be met by an employee to
successfully perform the essential functions of this job. All
employees must follow proper safety precautions at all times to
avoid injuries. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly
required to stand; use hands to handle, grasp or type; and talk or
hear. The employee frequently is required to walk and reach with
hands and arms. The employee is occasionally required to sit; climb
or balance; stoop, kneel, crouch, bend or twist; smell; and to
push, pull or lift over 10 pounds. The employee must occasionally
lift and/or move up to 50 pounds. Specific vision abilities
required by this job include close vision, distance vision,
peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT: The work environment described here are
representative of those an employee encounters while performing the
essential functions of this job. All employees must follow proper
safety precautions at all times to avoid injuries. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions. While performing the duties of
this job, the employee is occasionally exposed to fumes or airborne
particles and various types of driving conditions. The noise level
in the work environment is usually moderate. ACCOMMODATION :
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions CRISIS MANAGEMENT: Must be able to handle a crisis in a calm,
effective manner. This includes upset guests, fire, tornado, armed
robbery and assault, bomb threats and accidents. recblid r1s56jimpr59x1bgzqcblp7awjj96p
Keywords: Kinseth Hospitality Corp, Iowa City , Sales Manager/Assistant General Manager, Executive , Iowa City, Iowa
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