Sales Manager/Assistant General Manager
Company: Kinseth Hospitality Corp
Location: Iowa City
Posted on: February 22, 2021
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Job Description:
While the main function of this position is a Sales Manager,
this person will also be considered the property Assistant General
Manager.-- This will involve coordination of front desk activities
and complete satisfaction of all guests, resolves problems arising
from guests' complaints, reservation and room assignments and
unusual requests and inquiries by personally performing the duties
listed above or through subordinate supervisors.-- Will be Manager
on Duty for the hotel in the absence of the General Manager and be
involved in daily operational issues.ESSENTIAL DUTIES AND
RESPONSIBILITIES include the following. Other duties may be
assigned.* Makes solicitation and service calls in person, through
mail/email, and by telephone on assigned accounts to promote and
sell hotel and restaurant facility space and services.* Makes
solicitation calls to potential new accounts and perform outside
sales calls the majority of the work week (over 50%).* Responds to
inquiries from customers, prospects, other hotels and the corporate
office.* Prepare proposals and confirmations for group bookings and
conducts tours of the property with prospective customers.* Informs
other departments of upcoming events and works with them to ensure
proper planning throughout the property.* Maintains and uses the
accounts tracing system/database and customer account files to
generate future business.* Follows company credit and deposit
policies when booking business.* Prepares sales reports and records
sales calls and activities as required.* Monitors guest
satisfaction through follow-up surveys, thank you cards and calls.*
Participates in industry and civic organizations to promote
business opportunities.* Tracks activities of the competition and
the market and the hotel's position in the market.* Participates in
sales department meetings and weekly management meetings.* Plans
and participates in sales blitzes and outside after hours functions
including chamber outings.* Participates in the development and
implementation of marketing plans and action plans, gives input to
the development of special promotions or packages, and develops
ideas to build occupancy.* Meets and/or exceeds individual
quantitative revenue and production goals set forth by the General
Manager and Director of Sales.KHC POLICIES:-- Responsible for
following all KHC policies and procedures as set forth in the KHC
handbook and property specific guidelines/standards.-- These
policies include dress code, safety and performance standards.--
Employees must also maintain a professional image and report to
work as scheduled.SUPERVISORY RESPONSIBILITIES:-- Participation in
the Manager on Duty (MOD) program.-- Direction of all banquet and
catering staff members.-- This position will be acting management
over the sales staff in the Director of Sales'
absence.QUALIFICATIONS:-- To perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.EDUCATION and/or EXPERIENCE:--
Associate's degree (AA) or equivalent from a two-year college or
technical school; or one to two years related experience and/or
training; or equivalent combination of education and
experience.LANGUAGE SKILLS:-- Ability to read, analyze and
interpret general accounting reports, policies & procedures, and
instructions.-- Ability to read and implement safety policies &
procedures.-- Ability to write reports, business correspondence and
procedure manuals.-- Ability to effectively present information and
respond to complaints or inquiries from groups of managers,
customers, employees and general public.-- Ability to communicate
clearly in person, by telephone and in writing.MATHEMATICAL
SKILLS:-- Ability to calculate figures and amounts such as
discounts, interest, commissions, proportions, percentages, area,
circumference, and volume.-- Ability to apply concepts of basic
algebra and geometry.REASONING ABILITY:-- Ability to define
problems, collects data, establish facts, and draw valid
conclusions.-- Ability to interpret an extensive variety of
instructions in mathematical, formula or procedural form and deal
with several abstract variables.CERTIFICATES, LICENSES,
REGISTRATIONS:-- Must have valid driver's license and proof of
insurability.PHYSICAL DEMANDS:-- The physical demands described
here are representative of those that must be met by an employee to
successfully perform the essential functions of this job.-- All
employees must follow proper safety precautions at all times to
avoid injuries.-- Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.While performing the duties of this job, the employee is
regularly required to stand; use hands to handle, grasp or type;
and talk or hear.-- The employee frequently is required to walk and
reach with hands and arms.-- The employee is occasionally required
to sit; climb or balance; stoop, kneel, crouch, bend or twist;
smell; and to push, pull or lift over 10 pounds.-- The employee
must occasionally lift and/or move up to 50 pounds.-- Specific
vision abilities required by this job include close vision,
distance vision, peripheral vision, depth perception, and ability
to adjust focus.WORK ENVIRONMENT:-- The work environment described
here are representative of those an employee encounters while
performing the essential functions of this job.-- All employees
must follow proper safety precautions at all times to avoid
injuries.-- Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.While performing the duties of this job, the employee is
occasionally exposed to fumes or airborne particles and various
types of driving conditions.-- The noise level in the work
environment is usually moderate.ACCOMMODATION: Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functionsCRISIS MANAGEMENT:-- Must be able
to handle a crisis in a calm, effective manner.-- This includes
upset guests, fire, tornado, armed robbery and assault, bomb
threats and accidents.recblid cr3u2gos2t79v4dnu4zad4ebx3p8rn
Keywords: Kinseth Hospitality Corp, Iowa City , Sales Manager/Assistant General Manager, Executive , Iowa City, Iowa
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