Automation Support Engineer
Company: Van Meter
Location: Cedar Rapids
Posted on: April 1, 2026
|
|
|
Job Description:
Summary: The Automation Support Engineer plays a crucial role in
achieving our purpose of creating lasting value for those we serve
by providing technical support to customers who are using the
product lines we sell . This role will be responsible collaborating
with our Sales and Automation team members to address customer
technical challenges. On a day-to-day basis this position will
provide automation troubleshooting, startup and commissioning
services, technical training and technical support to customers on
site or remotely from the office. Key Responsibilities & Essential
Functions: Perform billable contracted technical services for
customers High level understanding of Van Meter’s solutions
Actively seek out and participate in both formal and informal
training opportunities to continuously develop skills Reviews
customer technical specifications, recommends specific products or
services Maintain technical expertise in key product areas in order
to perform job tasks Effectively foster relationships with
customers and team members Participate in automation commercial
events Provide customer assistance via telephone, email, and
on-site Operate independently and identify additional opportunities
to enhance the customer’s experience Educate our customers on core
automation products by teaching in a classroom setting and one on
one sessions Learn Van Meter and Customer safety expectations and
adhere to them Requirements Critical Success Factors: Extensive
knowledge of a broad range of automation products and technologies
Ability to embrace and adopt new technologies Allen Bradley /
Rockwell Automation PLC / HMI programming experience Flexibility of
schedule to meet customers onsite service needs Passion for
providing high quality and thorough technical services Strong
desire/interest to keep on the leading edge of technology Strong
troubleshooting and problem-solving skills Familiar with ARC Flash
Safety Expectations Knowledge of Lock-out Tag-out processes
Customer Focused; must be a resource & partner to our internal and
external customers Ability to learn quickly and transfer knowledge
to others Excellent communication and interpersonal skills via
phone, email and in person are required Self motivated to
effectively analyze workload and juggle multiple priorities with
strict deadlines Ability to lead by example with a positive work
ethic and attitude Drive for Continuous Improvement Detail
orientated Ability to stay level headed in stressful situations Job
Requirements/Specifications: 2 year technical degree or 4 year
degree in related field of study or equivalent experience required
Minimum of 5 years demonstrated experience or exposure to
industrial maintenance and/or engineering functions including:
Installing and commissioning variable frequency drives Electrical
troubleshooting Solid ethernet networking skills required Knowledge
of Allen-Bradley control products including variable frequency
drives, PLC’s, HMI, and Safety products strongly preferred Motion
control / Robot experience is a plus Regional travel is required
for training and customer support based upon needs up to 40% of the
time The above statements are intended to describe the general
nature and level of work being performed by an incumbent. They are
not intended to be an exhaustive list of activities, duties or
responsibilities. Incumbent may be asked to perform other duties as
required. Equal Opportunity Employer, including Veterans and
Individuals with Disabilities Several factors are considered in
making compensation decisions at Van Meter; including but not
limited to education, skill sets, work experience and training, and
other business and organizational needs. Please note that
compensation may be below the lower end of the range when the
minimum requirements of the role are not met and the higher end is
reserved for candidates with extensive experience and
qualifications that exceed the requirements of the role. Van Meter
offers a comprehensive benefits package, including medical, dental,
and vision insurance, pet insurance, company paid life and
disability insurance, paid time off including holidays, 401(k) with
company match and an Employee Stock Ownership Plan.
Keywords: Van Meter, Iowa City , Automation Support Engineer, Engineering , Cedar Rapids, Iowa
