Installation Technician - Iowa City
Company: ImOn Communications
Location: Iowa City
Posted on: February 19, 2021
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Job Description:
ImOn Communications is the LOCAL choice for high-speed Internet
and phone service. We value the relationships we have with
colleagues, customers, and members of our community and look
forward to serving the Cedar Rapids - Iowa City Corridor for many
years to come. As we expand our service availability we are looking
for Installation Technicians to be a part of the ImOn Difference!
Our employees share a passion for Creating Connections One Person
at a Time and fostering a fun and rewarding work environment. The
Installation Technician will perform basic and moderately advanced
installations, disconnects and service changes for residential and
business customers for ImOn Communications. Perform basic
troubleshooting and repair for services from tap to consumer's
electronic devices (TV, VCR, Modem, phone, etc.). Essential Job
Responsibilities may include but are not limited to: * Perform
installations, troubleshoot and repair ImOn Communications services
including set top box return from the tap to the connection of the
customers equipment for single and multi-family dwellings
including, as appropriate, all necessary wiring (interior and
exterior) and hardware; install, troubleshoot and repair drops from
tap to cable modem * Educate customer on proper use of services *
Determine acceptability of service by using diagnostic software,
performance testing tools or other appropriate methods of testing
service; identify and repair leakage from the tap to the customers
equipment. * Perform connects (new connects and reconnects),
disconnects (requested and non-pays), upgrades, downgrades, and
relocates; install additional outlets, and install or remove ImOn
equipment; connect various options available with customers
equipment per Company policy(s). * Assure proper signal levels and
picture quality on all television sets, and clean the premises of
all debris and materials after the installation is complete *
Monitor and record system, drop and in house leakage; maintain
records including daily longs, gas sheets, etc. as required;
properly record all required information on work orders, surveys,
referrals, etc. * Promote cable, Internet, and other Company
services; educate the customer on channel lineups, proper equipment
usage, and other services that are available; represent Company as
needed to collect payments and secure appropriate customer
signatures; relay customer feedback * Comply with all safety
policies, practices and procedures. * Participate in proactive team
efforts to achieve departmental and company goals. * Provide
leadership to others though example and sharing of
knowledge/skills. * Routine and other maintenance on company
provided truck * Keep company provided truck clean * Report any
damages to company provided truck. * Company provided tools are
issued to employee and if lost damage or stolen need to be reported
immediately for replacement. Requirements Required Experience,
Training, and Special Qualifications * High School Diploma or
equivalent. * Must have a valid drivers license and satisfactory
driving record with the ability to drive a Company vehicle in a
safe and responsible manner. * Ability to accurately measure
distances, using tapes or other measuring devices. * Ability to
carry, climb and operate extension ladder, (approx. 28 ft high and
75+ pounds) and climb poles using gaffs, hooks and climbing belt as
needed. * Ability to work with small components and differentiate
between different sizes/colors of wires * Ability to make cable
connections in tight spaces by bending, reaching, twisting. *
Ability to use the following hand tools: electric drills, hammers,
wrenches, and screwdrivers in the installation of cable to the
residence and TV set top boxes. * Ability to walk over all types of
terrain in all kinds of weather while carrying tools and equipment,
including gaffs, ladders, and fully loaded tool belts. * Ability to
work independently and while standing 50 - 70% of the time. *
Company physical and drug screen required. ImOn is a Drug-Free
Workplace. In addition to providing tools, company trucks, laptops
and cell phones to our Technicians; ImOn also offers competitive
pay, health and dental insurance, 401(k), discounted Cable,
Internet & Phone services, and additional perks such as FREE vision
insurance, FREE life insurance and FREE short term/long term
disability, as well as vacation & holiday pay, and community
volunteer opportunities. If you are interested in being a part of
the ImOn Difference please apply today! recblid
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Keywords: ImOn Communications, Iowa City , Installation Technician - Iowa City, Engineering , Iowa City, Iowa
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