Associate Clinical Administrative Coordinator - Iowa City, IA
Company: UnitedHealth Group
Location: Iowa City
Posted on: May 25, 2023
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Job Description:
If you are located within a commutable distance to Iowa City,
IA, you will have the flexibility to work from home and the office
in this hybrid role as you take on some tough challenges.*
Optum Home & Community Care, part of the UnitedHealth Group family
of businesses, is creating something new in health care. We are
uniting industry-leading solutions to build an integrated care
model that holistically addresses an individual's physical, mental
and social needs - helping patients access and navigate care
anytime and anywhere.
As a team member of our Landmark product, we help bring home-based
medical care to complex, chronic patients. This life-changing work
helps give older adults more days at home .
We're connecting care to create a seamless health journey for
patients across care settings. Join our team, it's your chance to
improve the lives of millions while doing your life's best
work.---
We offer 6 weeks of paid training. Training will be conducted
virtually from your home.
Our office is located at 26 Northgate Drive Iowa City IA 52245 .
Employees will be required to work some days onsite and some days
from home
OBJECTIVE
The Care Coordinator role is a critical member of the Landmark
Interdisciplinary Team. This role reports to a Supervisor or the
Director, Health Services. Responsibilities are to ensure a
positive patient experience with Landmark, as well as to build good
relationships with local provider groups to ensure that Landmark is
a reliable and trusted partner in patient care.
*All Telecommuters will be required to adhere to UnitedHealth
Group's Telecommuter Policy.
SUMMARY
Regular contact with provider groups to collect clinical data.
Support patients in scheduling home visits.
Ensure that Landmark has all documentation available regarding
patient conditions.
Support Landmark providers and Nurse Care Managers with operational
and clinical tasks.
Handle escalated patient issues, ensuring the appropriate resources
are involved.
Follow triage protocol when needed.
Other duties may be assigned.
The position is office-based.
SUPERVISORY
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.
Required Qualifications:
High school diploma (or higher) or equivalent work experience
Experience with escalated customer service issue resolution
Experience with Microsoft Excel
Ability to travel up to 50% of the time
Ability to work full-time, Monday - Friday. Employees are required
to work our normal business hours of 8:00am - 5:00pm. It may be
necessary, given the business need, to work occasional overtime or
weekends.
Preferred Qualifications:
Bachelor's Degree (or higher)
Experience as a Medical Assistant, Certified Nursing Assistant,
Pharmacy Tech, or other clinical or administrative role in a health
care setting
Prior experience working with triage protocol
Soft Skills:
Critical thinking skills and flexibility
Problem Solving - Identifies and resolves problems in a timely
manner; gathers and analyzes information skillfully; develops
alternative solutions; works well in group problem solving
situations; uses reason even when dealing with emotional
topics.
Technical Skills - Assesses own strengths and weaknesses; pursues
training and development opportunities; strives to continuously
build knowledge and skills; shares expertise with others.
Customer Service - Manages difficult or emotional customer
situations; responds promptly to customer needs; solicits customer
feedback to improve service; responds to requests for service and
assistance; meets commitments.
Interpersonal Skills - Focuses on solving conflict; maintains
confidentiality; listens to others; keeps emotions under control
and overcomes resistance when necessary; remains open to new
ideas.
Oral Communication - Speaks clearly and persuasively in positive or
negative situations; listens and seeks clarification; responds
openly to questions. Must be able to deal with frequent change,
delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time;
ensures work responsibilities are covered when absent; arrives at
meetings and appointments on time.
Dependability - Follows instructions, responds to management
direction; takes responsibility for own actions; keeps commitments;
commits to long hours of work when necessary to reach goals;
completes tasks on time or notifies appropriate person with an
alternate plan.
Initiative - Volunteers readily; undertakes self-development
activities; seeks increased responsibilities; takes independent
actions and calculated risks; looks for and takes advantage of
opportunities; asks for and offers help when needed; generates
suggestions for improving work and workflow.
Physical and Work Environment:
Regular requirement to sit; use hands to touch, handle or feel.
Regular requirement to talk and listen.
Occasional requirement to stand; walk and reach with hands and
arms
Vision abilities include close vision, peripheral vision, depth
perception and ability to adjust focus.
Below is a description of the work environment that the employee
will encounter while performing the essential functions of the
job.
Noise level is usually moderate
Telecommuting Requirements:
Reside within a commutable distance to Iowa City, IA
Required to have a dedicated work area established that is
separated from other living areas and provides information
privacy
Ability to keep all company sensitive documents secure (if
applicable)
Must live in a location that can receive a UnitedHealth Group
approved high-speed internet connection or leverage an existing
high-speed internet service
Careers with Optum . Our objective is to make health care simpler
and more effective for everyone. With our hands at work across all
aspects of health, you can play a role in creating a healthier
world, one insight, one connection and one person at a time. We
bring together some of the greatest minds and ideas to take health
care to its fullest potential, promoting health equity and
accessibility. Work with diverse, engaged and high-performing teams
to help solve important challenges.
At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity/Affirmative Action employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are
required to pass a drug test before beginning employment.
#RPO #YELLOW
Keywords: UnitedHealth Group, Iowa City , Associate Clinical Administrative Coordinator - Iowa City, IA, Administration, Clerical , Iowa City, Iowa
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